Introduction
At NITA E-CLINIC, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information that you provide directly, including your full name, email address, phone number, date of birth, gender, and residential address when you create an account.
Health Information
To provide healthcare services, we collect medical history, consultation notes, prescriptions, lab results, and other health-related data shared during your interactions with healthcare providers on our platform.
Payment Information
We collect payment details necessary to process transactions, including bank account information and transaction history. Payment processing is handled through secure third-party providers.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our telehealth services
- Facilitate appointments, consultations, and prescriptions
- Process payments and manage your wallet balance
- Send appointment reminders and health notifications
- Communicate important service updates
- Ensure platform security and prevent fraud
- Comply with legal and regulatory obligations
Data Security
We implement industry-standard security measures to protect your personal and health information. All data is encrypted in transit and at rest. Access to patient records is strictly limited to authorized healthcare providers involved in your care.
Data Retention
We retain your personal and health information for as long as your account is active or as needed to provide services. Medical records are retained in accordance with applicable healthcare regulations and laws.
Your Rights
You have the right to:
- Access your personal data stored on our platform
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing
- Export your health records
Third-Party Sharing
We do not sell your personal information to third parties. We may share information only with:
- Healthcare providers involved in your care
- Payment processors to complete transactions
- Law enforcement when required by law
- Service providers who assist in platform operations (under strict confidentiality agreements)
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at support@nitaeclinic.com.
This policy was last updated on June 25, 2026.